Department Manager

Sep 30  |  The Paper Store

Overview: The Paper Store is committed to being the premiere destination for all of our customer’s gift-giving needs. Our mission is to share our passion for The Paper Store with each customer, during each visit, by going above and beyond their expectations for both selection and service. Department Managers are responsible for: delivering world class service, achieving sales goals and maintaining company standards in a fun and fast paced retail environment. The Department Manager reports directly to the Store Team Leader.

Job Purpose:  Department Managers are responsible for providing customers with a unique shopping experience by utilizing The Paper Store G.U.E.S.T. service approach – our best pracrices of sales and service. The Department Manager responsibilities also include: building and inspiring high-performing teams who achieve sales goals, managing payroll within budget, training staff in all areas of the store, executing and maintaining visual presentation standards, maintaining operational efficiencies, and holding the team/selves accountable for upholding The Paper Store mission statement, standards, and policies.

Key Responsibilities:

  • Act as a The Paper Store Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
    • Greet and welcome every customer warmly and with enthusiasm
    • Understand customer needs by asking open-ended questions
    • Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
    • Suggest additional items to build onto sales by utilizing effective selling techniques
    • Thank the customer sincerely and invite them to return and shop with us again
  • Build customer loyalty by being friendly, attentive and respectful of customers
  • Uphold a respectful work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
  • Demonstrate the ability to make decisions with sound judgement, and in the best interest of the customer, store team, and business
  • Demonstrate desire to participate in training and development utilizing all training resources available
  • Demonstrate initiative to cross train in all departments to support bench strength in department leadership
  • Continually train and coach associates’ on merchandising/operational tasks, company expectations, and GUEST service standards
  • Lead and execute completion of company directives within appropriate time frames
  • Develop a strong relationship with the Visual Merchandiser , Hallmark Merchandiser, Store Team Leaders, District Manager and corporate partners
  • Maintain awareness of all current promotions and process them correctly at the Point of Sale
  • Champion new product launches by being the material expert in new product information
  • Ensure all marketing and promotion signage is up to date and placed correctly
  • Ensure all means of communication (Smart Sheet, email, etc.). are acted upon in a timely manner
  • Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.
  • Assist the Store Team Leader with executing strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS customer capture, and store events
  • Complete all tasks/direction as directed by the Store Team Leader, Merchandiser or District Manager
  • Comply with all company policies and procedures

Job Requirements:

  • Previous experience in specialty retail is preferred
  • College degree preferred
  • Demonstrate an ability to multi task, while being attentive to customers
  • Ability to adapt to and embrace change
  • Proficient in using Microsoft Office and POS Systems
  • Ability to be mobile on the sales floor and/or stock room for extended periods of time
  • Ability to work a flexible schedule to include nights, weekends, and holidays
  • Ability to work well, and be a leader, in a team environment
  • Professional attire, demeanor, appearance and compliance to company dress code required
  • Possess the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder
  • Ability to work autonomously while paying strong attention to detail
  • Ability to be mobile on the sales floor and/or stock room for extended periods of time
  • Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
  • Willingness to travel to new store openings, store remodels, etc.
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