Guest Lead – Key Holder

Oct 11  |  Altar’d State

Altar’d State is a rapidly growing women’s fashion brand with more than 100 boutiques throughout the country. We are a place of respite for the modern-day woman and offer a distinctive shopping experience with the latest fashion finds, the most sought after clothing and accessories and delightful home décor. At the heart of our brand is our mission to change the world. A portion of every purchase is donated to various philanthropic organizations on a local and global scale. We strive to uplift and inspire others to join our movement to stand out. for good.

Position Overview:
To lead and support management by directing activities required to achieve all store goals, including world class
guest service, sales objectives, loss prevention, and merchandising presentation while driving both associate and
guest engagement. Provide guests with exceptional service, through relationship building, product knowledge
sharing, and presenting a clean, well-maintained store environment.
Primary responsibilities / accountability:
Directs guest service efforts that are consistent with Altar’d State standards; coaches associates on
guest interactions to increase transactions and capture guest opportunities
Provides excellent guest service by anticipating guest’s needs, exceeding expectations, and adhering to
the Altar’d State service standards
Serve as Manager on Duty when managers are not present
Helps develop team to accomplish store’s business objectives through coaching, investment, retention
and motivation
Ensures attainment of sales and inventory shortage goals
Implements merchandise presentation, restocking and recovery to maximize productivity
Understands the Altar’d State culture, and ensures compliance with all Altar’d State values & practices,
and store operational standards
Maintains clean store environment

Revenue Generation:
Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store’s overall goals

People development:
Fosters a guest-focused team environment, driving volume and anticipating guest needs
Achieves excellent guest service by role-modeling company service standards
Creates a learning environment for associates
Addresses guest concerns, coming to resolution when possible, and involving management where
Shares information and communicates clearly to all levels
Holds self and employees accountable for achievement of financial results and statistical standards
Manages conflict and coaches by applying company’s recommended processes, standards and guidelines
Empowers and involves associates in decision-making processes
Receives feedback and fosters dialog around solutions
Develops associates through an individualized approach by matching talent with tasks and delegating
and challenging
Fosters team commitment through support, relationship building, and recognizing individual
Leads by managing through change and adversity

Store Operations:
Controls workflow through successful planning and delegation
Execution of task directives within designated time frames
Completes opening/closing procedures
Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage
control and to protect Company assets
Maintains a safe work environment and reports any potential hazards
Maintains the store’s organization, appearance, and cleanliness
Participates and assists in the preparation for the stores’ inventory
Participates in store walk-throughs with team, communicating successes/opportunities in key store
Communicates effectively with executive team
Recommends ideas to improve standards and processes
Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and
attendance system; remains flexible to the needs of the business

Technical expertise:
Demonstrates a desire and ability to be a responsible learner and navigates the Altar’d State computer
Performs register transactions quickly and efficiently
Processes transactions accurately; able to handle cash and provide change without error
Operates phone, answering calls with an appropriate greeting

Brand integrity:
Understands and can clearly articulate the Company’s brand positioning, including the uniqueness of
concept, current marketing and promotional initiatives, outreach events, in-store events and ministries.
Operates with the highest levels of personal integrity and business confidentiality.
Represents the brand by adhering to appropriate standards of dress and grooming.
Participates and attends all store meetings.

Position requirements:
Proven ability to develop associates and hold individuals accountable for performance
Ability to function as a role model, ensuring that the guest remains the top priority
Ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activities
Proven ability to respectfully challenge and motivate the team
Knowledge of visual standards and techniques, and ability to implement and substitute within company
Demonstration of strong verbal and written communication skills

Previous retail experience preferred.

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